Terms of Service

Required Card on File

All of our billing is handled electronically via trusted 3rd-party provider Stripe, where you can pay by credit or debit card. It is not possible for us to see any payment method details, so rest assured that your information is safe. We will save your payment method on file and charge you automatically after each clean. Receipts will be emailed to your email on file. We require all clients to have a working payment method on file, otherwise, we reserve the right to cancel service.

Cancellation Fees (48+ Hour Notice Required)

We understand that plans can change, and we strive to accommodate our customers as best as possible. However, to ensure fairness to our team and other customers, we reserve the right to charge the following fees via the card on file. Please consider how late or last-minute cancellations/reschedules can negatively impact our cleaners' anticipated earnings for the day – we are not always able to replace jobs on our schedule at such short notice.

• •Cancellations/reschedules made less than 48 hours before the scheduled service will incur a $75 fee.
• •Cancellations/reschedules made less than 24 hours before the scheduled service will be charged 50% of the booking price.
• •Cancellations/reschedules made on the same day of a scheduled service will be charged 100% of the booking price.

To avoid cancellation fees, we kindly ask that you notify us as soon as possible if you need to reschedule or cancel your appointment. Thank you!

Card Hold

24 hours ahead of your booking time, we will put a hold on your card equivalent to the amount of the booking to ensure funds are available – this is not a charge. If the hold fails, we reserve the right to cancel the service if we deem it necessary. You will be notified via text/call/email.

Cleaner Reassignment Policy

We reserve the right, at our sole discretion, to reassign cleaners to appointments as necessary. This reassignment may apply, but is not limited to recurring service appointments and one-time appointments. We will make reasonable efforts to provide prior notification of any such changes whenever possible if we deem them necessary.

Complaints

Please direct any service-related complaints to contact@cjscleaners.com within 24 hours of service completion to qualify for potential resolution. You may also call or text us at (919) 525-3119. Our 100% satisfaction guarantee is detailed below on this page.

Right to Terminate Service

CJS Cleaning Solutions reserves the right to terminate service for any client at any time for any reason. Written notice will be provided via text message and/or email.

Right to Refuse Service

CJS Cleaning Solutions reserves the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on-premises, severe clutter & disconnected utilities, or anything that we deem "unreasonable." For our own health, safety, and liability concerns, we do not clean/perform the following: blinds that are prone to breaking, hoarder homes, biohazards (feces, urine, vomit, blood, drug paraphernalia, etc.), infestations (bugs, pests, etc.), climb/use second-story ladders, etc. Our cleaners have the choice to leave if the home is in an extremely unsanitary condition or if they feel unsafe/threatened. If you book an unreasonable cleaning, the cleaners may refuse service on the spot and you will be charged a cancellation fee.

Cleaning Day Preparation

Your price for cleaning is based on the cleaners focusing all of their time on cleaning, so we ask that you take a few minutes to tidy up to allow the cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc.

Use of Homeowner's Vacuum

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet & hard floor surfaces.

Unreachable Areas and Heavy Items

For our crew's safety, they do not use tall ladders (no more than 3-step ladders) or move any heavy furniture. These types of activities put them in danger of back injury or could even damage something in your home, such as scratches on your floors. If you would like us to clean behind appliances (such as behind or under refrigerators, ovens, sofas, or other furniture), please move them before the cleaning visit to allow access to the area.

Non-Solicitation Agreement

The client hereby agrees not to directly solicit for employment, contract, or engage any employee, contractor, or representative of our company during the term of service and for a period of two (2) years following the termination of services. This includes but is not limited to cleaners, administrative staff, management, or any other individuals associated with our company.

In the event that a client breaches this agreement, the client agrees to pay a monetary penalty of $3,000 USD. This fee is a genuine pre-estimate of the damages that our company would suffer in the event of such a breach.

We reserve the right to terminate our services immediately upon the discovery of any such solicitation without any obligation for a refund or any other liabilities. This clause does not prevent our company from pursuing any other remedies available under the law for any breach of this agreement.

Changes to Requested Services

Any changes to the service to be provided must be agreed upon by CJS Cleaning Solutions prior to the service time. If the customer requires any additional services or variations at the time the service is being performed, the customer must first contact CJS Cleaning Solutions by telephone, which may agree to provide the additional services at its absolute discretion. The cleaner is not authorized to agree to any changes to the service being provided. The customer must not request such changes directly from the cleaner. All communication has to go through our office. We ask that any changes be made before 5 pm the day before your scheduled cleaning if possible.

100% Satisfaction Guarantee

Our services are 100% guaranteed. If we don't clean something to your satisfaction, contact us within 24 hours with photos of the missed areas, and we will return to make it right. CJS Cleaning Solutions has a 24-HOUR WARRANTY PERIOD from the day of completion of the cleaning. If you are home and notice that the cleaner overlooked something, please don't keep it to yourself! Feel free to ask them to re-clean the area or call our office before the cleaner leaves your home. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately, may not be covered. CJS Cleaning Solutions will not be held responsible for the repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly, or usage.

Hourly Cleans

Hourly clients should note that cleaners will endeavor to complete all cleaning services within the time that you allot. In some cases, services may not be completed in the timeframe that you have allotted.

Please note that time estimates provided by CJS Cleaning Solutions are guidelines and may vary greatly depending on, but not limited to: the actual size of the home, the condition of the home, the number of people and pets that have lived in the home, whether you have electricity and water available, whether you are still in the process of moving, and whether the home is still furnished or is empty.

Hourly house cleaning services do not qualify for our satisfaction guarantee. Hourly service is based solely on time purchased and does not guarantee the number of items/areas or quality of cleaning based on the amount of time you selected. If time is not sufficient to finish the job, you are able to extend the time to meet your satisfaction standards.

Flat Rate Pricing

Our flat rate prices are based on certain assumptions on levels of cleanliness and the amount of effort required to clean your home, based on the number of bedrooms, bathrooms, and square footage. We also make the assumption that the home is currently in reasonable condition. We reserve the right to change the price of the cleaning if, upon arrival, it is clear that we are unable to complete the work in the allotted time we have estimated for your cleaning. You will be given the option to pay for extra time or provide us with priorities that you would like us to complete in the time we have available.

Approval for Additional Time

We will call/text the phone number(s) on file to advise you if we believe your home will take longer to complete. If we are unable to reach you via phone, we will update you via the email(s) on file. If we do not hear back from you before your allotted time expires, our cleaners will stop work and move on to their next cleaning. You may call us to schedule additional service as needed for another time or another day. Please note that we will not guarantee our cleaning service if you do not provide approval for the additional time.

Breakage & Damage Policy

Our cleaners take the utmost care with your home and belongings. In the event that something is broken or damaged during a cleaning, please report it to us within 24 hours so we can address it appropriately. CJS Cleaning Solutions is not responsible for damage resulting from pre-existing wear and tear, items left in unstable positions, or fragile items not disclosed prior to service.

Entry to Your Home

Clients are responsible for providing safe and legal access to their home at the scheduled time. If our cleaners are unable to access your home at the scheduled time due to a lockout or other access issue on the client's part, a cancellation fee may apply. Please ensure all access codes, keys, or instructions are provided in advance.

Pets

We love animals, but please ensure pets are secured during cleaning for the safety of both your pets and our cleaners. CJS Cleaning Solutions is not responsible for pets that escape during a cleaning visit. Please notify us in advance if you have pets in your home.

Privacy

We respect your privacy. Any personal information you provide to CJS Cleaning Solutions is used solely to schedule and fulfill your cleaning services and to communicate with you about your account. We do not sell or share your information with third parties for marketing purposes.

Changes to These Terms

CJS Cleaning Solutions reserves the right to update or modify these Terms of Service at any time. Changes will be communicated via email or posted on our website. Continued use of our services after any changes constitutes acceptance of the new terms.